Effective March 1, 2017
Voyageur Door & Window Ltd. Warrants WindowMax™ glass insulated sealed units and in-house EntryMax™ glass inserts for a period of ten (10) years. The customer will be responsible for the cost and arrangement of installation, repainting, refinishing or similar activities involved in replacement of glass.
All other Third Party glass inserts such as ODL, Masonite, Novatech and the like, are subject to individual manufacturers’ warranties.
Visual Quality Standards: As glass is a construction material, the current visual quality standard is based on viewing at a 90-degree angle, under normal viewing conditions and at a minimum distance of ten (10) feet. Defects must be within the normal viewing area, which is 80% of the center area of the glass.
Voyageur Door & Window Ltd. warrants for a period of Twenty-Five (25) years from date of purchase, that uPVC & composite components will not crack, blister, peel, warp or fade unduly.
Voyageur Door & Window Ltd. will, at its sole discretion replace, repair or refund, components that are found in the manufacturer's opinion to have defects in either workmanship or material. Voyageur Door and Window Ltd. will not be responsible for installation, repainting or refinishing work associated with the replacement of these items.
WindowMax™ hardware warrants for a period of ten (10) years. This warranty does not cover any product that has been abused, misused, worn out, altered, and used for a purpose other than that for which it was intended or in a manner inconsistent with any instructions regarding its use. All other Third Party hardware such as Emtek, Schlage, TrueLock and
Voyageur Door & Window Ltd. warrants for a period of twenty five (25) years on fiberglass door panels against any defects in material or workmanship that may unreasonably affect performance. Within that period the manufacturer will, in its sole discretion, replace, repair or refund the defective material. Voyageur Door and Window Ltd. will not be responsible for installation, repainting or refinishing work associated with the replacement of these items.
The specialized coating is guaranteed under normal conditions for a period of seven (7) years, against weathering, specifically, but not limited to, "peeling or blistering on the applied surface and significant ultraviolet discoloration" caused by natural environmental atmospheric conditions. The paint will be replaced free of charge. Scratches, pressure marks, and regular wear and not covered.
VDW reserves the right to discontinue, modify or re-design any of its products.
Should replacement be required under the terms of this warranty and an exact replacement part not be available, VDW reserves the right to substitute a part or parts at its own discretion.
VDW is not liable for incidental or consequential charges such as but not limited to: the cost associated to inconvenience, damage or injury of person or property or any other expense other than that being serviced.
This warranty does not cover or protect:
• Glass Breakage/Stress Cracks are not warranted whatsoever the cause. Case by case consideration may be given to glass breakage occurrences within the first year from date of purchase but are not to be construed as being warranted.
• Insulated glass installed in high moisture environments, such as swimming pool enclosures or greenhouses.
• Condensation on interior or exterior of glass surface.
• Insulated glass installed in sloped glazing.
• Damages arising out of or because of mishandling or improper installation by others.
• Normal wear and tear and natural weathering of surfaces and/or finishes.
• Misuse or abuse and damage caused by failure to provide proper maintenance.
• Alteration or modification to the window (e.g. customer applied tints or films, paint finishes, security systems).
• Any cause beyond our control (e.g. fire, flood or other acts of nature).
• Flaws in building design or construction.
• Slight imperfections or wavy distortions in the glass that don't impair structural integrity. Slight color variations in glass are not considered a defect.
• Damage caused by extreme artificial temperature buildup or exposure (e.g. where storm doors/windows are present or dark window covering.)